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Manage user access and preferences.


The list page lets you:

  • search items
  • add new items (New user button)
  • edit existing items (Edit button)

Create new user or edit existing user

UsernameThe name used to log into MVOW.
Full nameFull name of the user.
InitialsInitials for the user. (Maximum 6 characters.)
Email addressUser’s email address. Used for authentication verification and password resets.
Mobile phoneUser’s mobile phone.
Office phoneUser’s office phone.
Home phoneUser’s home phone.
QualificationsList of qualifications.
Membership numberMembership number in the Australian Property Institute.
Supervising valuerValuer assigned to supervise this valuer.
Email signatureEmail signature text to be included with system-generated emails (none yet).
Signature imageIncluded in system-generated PDFs.

Property and supp search results notes truncation

You can determine how much "note" information you want to see in property and supp search results by dragging this slider. Drag it all the way to the left to include the entire content of the notes, or drag the slider by increments of 25 characters up to a limit of 200 characters.

User options

Don't remember which rows are hiddenIf ticked, MVOW will not keep track of which search results rows are hidden. They will only be hidden while the search results are active, and if the user refreshes the page, all rows will be visible.
Automatically save column profile updatesIf ticked, every change to search results column profiles will be saved immediately. If not, a Save current column profile menu item will be available on the search results Action Action menu.

User roles

Tick all user roles applicable to this user.


To create new user roles, See Working with roles.

Contract regions

Tick all contract regions applicable to this user.


Selecting regions limits data visibility to those regions.

User activity

Click the View activity button to show a popup containing a log of the user's activity. You must either be looking at your own information (e.g., My settings) or you must have the appropriate permission (Monitor other users' activity) for this button to be enabled.

If you click the button, the system will show a popup containing the activity log. There is a dropdown that will enable you to change the date range. The activity log starts off showing last week's activity.

Reset lockout

If a user or an attacker fails a login attempt too many times in a short period, the user's account will be locked. For security reasons, no notification is given (we don't want an attacker to move on to attacking a different username if they realise this account is now locked). If an account is locked out, it will appear in the user list with a red background, and the user edit popup will have an alert panel describing the problem. A user with the Administrator role will be able to click the Reset lockout button to enable the user to log in again.

Force logout

Administrators can cease the active session for the user, requiring users to login again.

Reset two-factor authentication

Administrators should reset two-factor authentication in the case of lost or compromised phones, accidentally deleted authentication tokens, etc.


It’s important that administrators not reset two-factor authentication in response to emails or text messages alone. Ensure you verify the need to reset authentication directly with the person.

Reset password

If users want to have their passwords reset, you can do it from here by clicking the button. The system will send a password reset email to the user's email address. No confirmation is required because the email can be ignored by the user if it's sent unintentionally.